Clinic Operations Cum Patient Relations Manager

ROLE OVERVIEW

We are looking for a hands-on Clinic Operations & Patient Relations Manager to run the day-to-day functioning of the clinic end-to-end. This role owns operations — stock, housekeeping, and staff coordination — while also being the face of the clinic for enquiring patients, responsible for counselling them and converting enquiries into confirmed treatments and memberships. This is a high-ownership, high-visibility role suited to someone equally comfortable managing people and processes, and closing a sale.

KEY RESPONSIBILITIES

Clinic Operations

• Manage stock and inventory of medicines, oils, and consumables — track usage, reorder in time, and prevent stock-outs or wastage.
• Oversee housekeeping standards across therapy rooms, consultation rooms, and common areas, ensuring the clinic is always presentation-ready.
• Ensure therapy rooms are set up, equipped, and turned around properly between patients.
• Coordinate with vendors and suppliers for timely procurement of clinical and non-clinical supplies.

Staff & Schedule Coordination

• Coordinate daily schedules and allocation of therapists to patients and therapy rooms.
• Coordinate with doctors on consultation slots, patient flow, and follow-up scheduling.
• Supervise front-desk and reception staff — appointment booking, phone/WhatsApp enquiries, and walk-in handling.
• Manage attendance, discipline, and day-to-day performance of therapists and support staff.
• Be the single point of contact who keeps doctors, therapists, and front desk working in sync through the day.

Patient Counselling & Sales

• Counsel walk-in and enquiring patients on suitable treatments, therapy plans, and membership packages.
• Convert consultations and enquiries into confirmed bookings, therapy packages, and membership sign-ups.
• Explain pricing, packages, and payment options clearly and confidently, and close payments.
• Follow up on pending enquiries and leads to maximise conversion.
• Work towards monthly footfall, conversion, and revenue targets set by management.

Administration & Compliance

• Use the clinic management software for scheduling, invoicing, and basic reporting.
• Maintain petty cash, daily collections, and basic administrative records.
• Ensure hygiene, waste-disposal, and clinic protocols are followed by all staff.
• Flag issues — staffing, stock, patient complaints, or facility — to management promptly, with solutions.