Academic Counsellor

About the Role

We are looking for a target-oriented Academic Counselor to handle incoming student leads, understand their career goals, guide them toward the right program and Your role is to ensure that students are encouraged and convinced to visit the office for detailed information and counselling.

The candidate should have excellent communication, counseling, convincing, and follow-up skills.

Roles & Responsibilities

1. Lead Handling

• Contact newly received student leads through phone and WhatsApp.
• Understand the student's education, career goals, interests, and requirements.
• Build a strong connection with students.
• Explain Aspire Next programs and their benefits clearly.

2. Office Visit & Counselling Conversion

• Identify interested students and convince them to visit the office for detailed counselling.
• Share the office location, timings, and necessary information with students.
• Follow up with students to confirm and ensure their office visit.
• Coordinate with the counselling team to ensure a smooth counselling experience.
• Maintain accurate lead and office-visit status in the CRM.

3. Post- Visit Follow-Up

• Contact students who visit the office.
• Understand their feedback and interest level.
• Answer basic queries and handle objections.
• Follow up consistently with interested students.

4. Enrollment Conversion

• Convert interested Students into paid enrollments.
• Explain the enrollment/payment process clearly.
• Follow up with students until payment is completed.
• Coordinate with the team for successful enrollment and onboarding.

5. CRM & Reporting

• Update every lead's status in the CRM.
• Maintain accurate records 
• Submit daily performance reports.

Key Performance Indicators (KPIs)

Performance will be measured based on:

• Leads contacted
• Students qualified
• Office Visitings 
• Follow-ups completed
• Enrollments
• Achievement of daily and monthly targets

 Requirements

• Minimum 1 year of experience in Academic Counseling, EdTech Sales, Telecalling, Inside Sales, or Education Counseling.
• Good English and Telugu communication skills.
• Strong convincing and negotiation skills.
• Excellent follow-up and relationship-building skills.
• Target-oriented and self-motivated.
• Comfortable handling calls and WhatsApp communication.
• Basic knowledge of CRM/lead management systems.
• Ability to handle objections and close enrollments.