Customer Support Executive
VSSC Sparc Health CareFixed
₹15,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹15,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Freshers only
Basic EnglishJob highlights
Urgently hiring
14 applicants
Benefits include: Overtime Pay, PF, ESI (ESIC)
Job Description
- Key Responsibilities:
- Handle customer inquiries via phone, email, chat, and social media.
- Resolve escalated customer complaints professionally and efficiently.
- Supervise, mentor, and guide junior customer support executives.
- Maintain high customer satisfaction levels and service quality.
- Monitor response times and ensure SLA compliance.
- Prepare daily, weekly, and monthly customer support reports.
- Coordinate with internal departments to resolve customer issues promptly.
- Train new team members on customer service standards and company processes.
- Identify opportunities to improve support processes and customer experience.
- Maintain accurate records of customer interactions in CRM and ticketing systems.
- Monitor team performance and provide regular feedback.
- Required Qualifications:Bachelor's degree in any discipline.
- Freshers & 1 year of experience in customer support or customer service.
- Prior experience in leading or handling a customer support team is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software, MS Office, and ticketing systems.
- Preferred Skills:Leadership and team management
- Excellent interpersonal skills
- Multitasking ability
- Patience and empathy
- Time management
- Process improvement mindset
- Ability to work under pressure
- Working Days & Shift Details:
- Working Days: Monday to Sunday
- Week Off: One rotational week off per week
- Shift Availability:
- Morning Shift
- Afternoon Shift
- General Shift
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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