CRM Executive

JOB DESCRIPTION – CRM EXECUTIVECompany: C Prompt Solutions Pvt. Ltd.

Position: CRM Executive

Location: Hyderabad

Salary: ₹16,000 – ₹20,000 per month

Experience: 0–2 Years

Employment Type: Full-Time

Job SummaryWe are looking for a proactive and customer-focused CRM Executive to manage customer relationships, coordinate with internal teams, follow up on customer requirements, and ensure a high level of customer satisfaction.

• Key ResponsibilitiesManage and maintain strong relationships with existing and potential customers.
• Handle customer calls, emails, queries, and service requests professionally.
• Follow up with customers regarding requirements, quotations, orders, and service updates.
• Coordinate with Sales, Operations, Support, and other internal teams to resolve customer issues.
• Maintain accurate customer information and interaction records in the CRM system.
• Track leads, follow-ups, complaints, and customer requests.
• Ensure timely follow-up and closure of customer queries.
• Prepare daily/weekly CRM and follow-up reports.
• Monitor customer feedback and identify opportunities for improving customer satisfaction.
• Escalate unresolved issues to the appropriate department or manager.
• Maintain proper documentation of customer communications and transactions.
• Required SkillsGood communication and interpersonal skills.
• Customer relationship management skills.
• Good follow-up and coordination abilities.
• Basic knowledge of CRM software and MS Excel.
• Good problem-solving and negotiation skills.
• Ability to handle multiple customers and tasks.
• Strong attention to detail and documentation skills.
• Positive attitude and customer-oriented approach.
• Preferred QualificationsAny Graduate / Post Graduate.
• 0–2 years of experience in CRM, customer support, sales coordination, or a similar role.
• Freshers with good communication skills may also be considered.
• Performance ParametersCustomer satisfaction and response time.
• Timely follow-up and query resolution.
• Lead/customer data accuracy.
• Follow-up conversion and closure.
• CRM data maintenance and reporting.
• Coordination with internal teams.
• What We OfferCompetitive salary of ₹16,000–₹20,000 per month.
• Professional and supportive work environment.
• Opportunity to develop CRM, customer service, and business coordination skills.
• Career growth opportunities based on performance.