General Manager

JOB DESCRIPTION

General Manager – Transport & Logistics

Company: Q AND S ENTERPRISE

Location: Dankuni, Hooghly, West Bengal

Department: Management

Reporting To: Partners

Experience Required: 10–12 years in Transport & Logistics

Employment Type: Full-Time

1. Job Purpose

The General Manager will be responsible for the overall management, growth and profitability of the company. The role involves supervising operations, developing new business, managing client relationships, controlling costs, leading teams and ensuring smooth coordination across all departments and branches.

The candidate will be expected to take ownership of business performance, implement management decisions and ensure that company objectives are achieved efficiently.

2. Key Responsibilities

A. Overall Business Management

• Manage the overall functioning of the company and coordinate all departments.
• Implement business strategies and management decisions.
• Monitor daily activities and ensure smooth functioning of operations.
• Set performance targets for operational teams and monitor achievements.
• Identify business risks and implement corrective measures.
• Submit regular performance reports to the Partners.

B. Transport Operations Management

• Supervise the entire fleet and transportation operations.
• Ensure timely vehicle placement, dispatch and delivery.
• Monitor fleet utilization, vehicle availability and breakdowns.
• Control vehicle downtime and improve operational efficiency.
• Supervise driver management, manpower planning and branch operations.
• Ensure proper trip documentation, POD submission and client compliance.
• Monitor GPS tracking, vehicle movement and route performance.

C. Business Development and Growth

• Identify and acquire new clients and business opportunities.
• Develop relationships with corporate customers, logistics companies, manufacturers and other potential clients.
• Prepare business proposals, quotations and commercial offers.
• Negotiate rates and commercial terms within the authority approved by management.
• Develop new routes, business segments and geographical markets.
• Maintain existing client relationships and increase business volume.
• Achieve agreed business development and revenue targets.

D. Client Relationship Management

• Maintain strong relationships with existing clients.
• Handle major client complaints, escalations and service-related issues.
• Conduct regular client meetings and performance reviews.
• Ensure compliance with client SLAs and operational requirements.
• Coordinate with clients for business expansion, rate revisions and additional vehicle requirements.

E. Financial and Cost Control

• Monitor operational expenses, fuel costs, maintenance costs and other business expenditures.
• Work with the Accounts Department to review outstanding payments, billing issues and client deductions.
• Monitor trip-wise and client-wise profitability in coordination with Accounts.
• Identify unnecessary expenses and implement cost-saving measures.
• Review revenue, expenses, operational losses and business performance.
• Ensure expenses and commercial commitments remain within approved limits.
• Support management in budgeting, financial planning and working-capital management.

F. Team and Manpower Management

• Lead and supervise Operational Managers, Business Development Managers, supervisors and other employees.
• Define roles, responsibilities and performance targets for team members.
• Monitor employee productivity, discipline and accountability.
• Conduct performance reviews and recommend training or corrective action.
• Ensure proper coordination between Operations, Accounts, Administration and Business Development.
• Build a responsible and performance-oriented team.

G. Fleet Maintenance and Asset Management

• Monitor preventive maintenance and vehicle fitness.
• Review vehicle-wise repair costs and recurring breakdowns.
• Ensure timely renewal of insurance, permits, fitness certificates and other required documents.
• Monitor vehicle performance and recommend corrective action for high-cost or underutilized vehicles.
• Ensure company assets are used responsibly and operational losses are minimized.

H. MIS and Management Reporting

• Review daily, weekly and monthly operational reports.
• Monitor vehicle utilization, revenue, expenses and profitability.
• Review pending PODs, billing documentation and client deductions.
• Track business development performance and new client acquisition.
• Submit management reports highlighting achievements, risks and corrective actions.
• Use MS Excel and reporting systems to support data-driven decisions.

3. Key Performance Indicators (KPIs)The General Manager's performance will be evaluated on:

1. Business growth and revenue generation.
2. New client acquisition and retention of existing clients.
3. Overall business profitability and cost control.
4. Fleet utilization and reduction in vehicle downtime.
5. Timely vehicle placement and delivery performance.
6. Reduction in avoidable penalties, deductions and operational losses.
7. Improvement in client satisfaction.
8. Team productivity and departmental performance.
9. Timely billing documentation and reduction in pending PODs.
10. Accuracy and timeliness of management reporting.

4. Qualifications and Experience

• Graduate in any discipline; an MBA or qualification in Logistics, Supply Chain Management or Business Administration will be an advantage.
• Minimum 10–12 years of relevant experience in transport, logistics or fleet management.
• Prior experience in a managerial or senior leadership role.
• Experience managing commercial vehicle fleets and corporate clients.
• Proven experience in business development, client negotiations and team management.
• Good knowledge of transport operations, fleet economics, fuel management and cost control.
• Strong working knowledge of MS Excel, MIS reporting and operational systems.
• Experience managing multiple branches or operational locations will be preferred.

5. Required SkillsLeadership and decision-making ability.

• Strong commercial and business development skills.
• Excellent client-handling and negotiation skills.
• Financial awareness and cost-control capability.
• Problem-solving and crisis-management skills.
• Strong communication and team-management skills.
• High level of accountability, integrity and professionalism.

6. Authority and Accountability

The General Manager will manage day-to-day business activities within the authority delegated by the Partners.

The role includes supervising departmental performance, allocating responsibilities, recommending staffing changes, coordinating commercial negotiations and implementing cost-control measures.

Major financial commitments, vehicle purchases or disposals, significant credit decisions, contractual commitments and other reserved matters will require approval from the Partners as per company policy.

7. General Expectations

The General Manager is expected to function as the management's principal executive for day-to-day business activities and ensure that the company's operations, business development and support functions work together efficiently.

The candidate must demonstrate ownership, transparency, commercial awareness and a commitment to the company's long-term growth and profitability.

Additional responsibilities related to business management may be assigned by the Partners as required.