Travel Executive

Customer Care Executive – GDS Process

Location: Sector 18, Gurugram

Role: Customer Care Executive

Process: GDS

Salary: Up to ₹50,000 CTC per month

Experience: Minimum 1 Year

Working Days: 6 Days a Week

Week Off: 1 Rotational Week Off

Work Mode: Work From Office

Job Overview

We are looking for an experienced Customer Care Executive with hands-on knowledge of GDS – Galileo to join our travel support process.

The ideal candidate should have strong communication skills, good knowledge of GDS operations, and the ability to effectively handle customer queries related to travel bookings and reservations.

Key Responsibilities

Handle customer queries related to flight bookings, reservations, cancellations, and changes.

Use Galileo GDS to check availability, fares, itineraries, and booking details.

Assist customers with ticketing, rebooking, and itinerary-related requirements.

Provide accurate information regarding flight schedules, fares, and travel policies.

Resolve customer concerns professionally and within defined timelines.

Maintain accurate booking and customer records.

Coordinate with airlines and internal teams whenever required.

Ensure compliance with process guidelines and quality standards.

Achieve defined productivity, quality, and customer satisfaction targets.

Candidate Requirements

Minimum 1 year of relevant experience in GDS or Travel Customer Support.

GDS knowledge is mandatory.

Strong written and verbal communication skills.

Good understanding of airline reservations and ticketing processes.

Strong customer-handling and problem-solving skills.

Good computer knowledge and ability to work on multiple systems.

Comfortable working in a 6-day working environment.

Salary and Benefits

Salary up to ₹50,000 CTC per month, based on experience and skills.

Opportunity to work in the international travel and GDS domain.

Professional work environment.

Career growth opportunities.