Restaurant Supervisor

*Job Description: Shift Manager*

* Industry: QSR (Quick Service Restaurant) / F&B (Food & Beverage)

* Department: Food, Beverage & Hospitality

* Employment Type: Full Time, Permanent

* Role Category: F&B Service

Position Overview

We are looking for a dynamic and responsible Shift Manager to oversee daily operations during assigned shifts at Chai Kaapi. The ideal candidate will ensure smooth functioning of food preparation, service, and team coordination while maintaining the highest standards of quality, hygiene, and guest satisfaction. This role is critical in driving shift-level performance, training crew members, and upholding our brand values.

Key Responsibilities

*1. Shift Operations Management*

Execute standard operating procedures (SOPs) for food preparation, service, cleanliness, and hygiene.

Ensure adequate shift manpower and effective task allocation.

Monitor product quality, equipment functionality, and speed of service to meet operational targets.

*2. Team Leadership & Supervision*

Supervise, guide, and motivate crew members during shifts.

Conduct pre-shift briefings, assign roles, and monitor team productivity.

Train new joiners on service standards, product knowledge, and operational procedures.

*3. Guest Service Excellence*

Ensure quick, friendly, and accurate service delivery.

Address guest concerns promptly and escalate issues when necessary.

Maintain a clean, welcoming, and well-organized restaurant environment.

4. Compliance, Safety & Cash Handling

Adhere to FSSAI guidelines, CK food safety standards, and hygiene protocols.

Ensure accurate cash handling, billing, and shift-end cash reconciliation.

Maintain required documentation and assist during internal/external audits.

5. Sales Support & Cost Control

Support achievement of sales targets through effective upselling and promotional execution.

Monitor and control waste, portion sizes, and shift-level operational costs.

Prepare and share daily shift reports with the Assistant Restaurant Manager (ARM) / Restaurant General Manager (RGM).

Key Skills & Competencies

Strong team handling and supervision abilities

Customer service orientation

Basic operational and product knowledge

Good time management and multitasking skills

Attention to detail and process adherence

*Qualifications*

Education: 10th & 12th pass. Undergraduates are welcome to apply.

Experience: Prior experience in a supervisory role within QSR/F&B/hospitality is preferred.

Attributes: Proactive, disciplined, and able to work in a fast-paced environment.