Quality Control

Job Description: Quality Control (QC) + Customer Service Executive

Location: Gurugram / Udyog Vihar, Gurugram

Shift: US Shift (Night Shift)

Salary: Negotiable, based on experience and communication skills

Joining: Immediate Joiners Preferred

Cab Facility: Not Available

Job Overview

We are looking for motivated and detail-oriented candidates for the role of Quality Control (QC) + Customer Service Executive for a Meta-related process. The ideal candidate should have good communication skills, strong attention to detail, and the ability to handle customer queries while ensuring quality standards are maintained.

Key Responsibilities

• Monitor and evaluate the quality of customer interactions and process-related activities.

• Handle customer queries professionally through the assigned communication channels.

• Ensure compliance with company policies, quality standards, and process guidelines.

• Identify quality gaps and provide feedback for process improvement.

• Maintain accurate records of customer interactions and quality evaluations.

• Coordinate with internal teams to resolve customer issues efficiently.

• Meet daily productivity, quality, and customer satisfaction targets.

Required Skills

• Good verbal and written communication skills in English.

• Strong attention to detail and analytical skills.

• Basic computer knowledge and familiarity with MS Office.

• Ability to work in a US shift.

• Good problem-solving and customer-handling skills.

• Prior experience in Quality Control, Quality Assurance, or Customer Service will be an advantage.

Important Information

• Candidates must be comfortable working in a US shift.

• No cab facility is provided. Candidates must arrange their own transportation.

• Immediate joiners will be preferred.

• Salary will depend on the candidate’s experience and communication skills.