Operations In charge

Operations Manager

Location: As per company requirement

Salary: ₹35,000 – ₹40,000 per month

Education: Graduate

Experience: Minimum 3 years

Industry: Laundry & Dry Cleaning Services

Job DescriptionWe are looking for an experienced and confident Operations Manager to manage daily store operations, staff performance, customer handling, sales coordination, and pickup & delivery activities across multiple stores.

• Key ResponsibilitiesManage daily operations and ensure smooth functioning of all stores.
• Handle and coordinate store staff and maximize staff utilization.
• Monitor staff performance and ensure achievement of targets.
• Ensure all company SOPs are followed properly.
• Coordinate sales activities and support the Sales Manager in achieving targets.
• Manage timely pickup and delivery operations.
• Coordinate between stores, customers, and delivery teams.
• Handle customer queries, complaints, and operational issues effectively.
• Follow up with unhappy customers through calls and work towards customer satisfaction.
• Monitor operational performance and resolve day-to-day store issues.
• Manage coordination across multiple stores and ensure smooth workflow.
• Maintain proper records using billing software, CRM, WhatsApp, and Excel.
• RequirementsGraduate with at least 3 years of relevant experience.
• Experience in laundry, dry cleaning, retail, or similar operations is preferred.
• Good communication and interpersonal skills.
• Confident in speaking with and handling customers.
• Basic to average proficiency in English and Hindi.
• Strong staff management and problem-solving abilities.
• Ability to manage multiple stores and handle multiple responsibilities.
• Target-oriented and comfortable with operational monitoring.
• Basic computer knowledge, including Excel, CRM, WhatsApp, and billing software.
• Professional attitude with strong customer-handling skills.

Skills:

Operations Management | Customer Handling | Staff Management | Customer Satisfaction | Performance Monitoring | Target Achievement | Sales Coordination | Pickup & Delivery Coordination | Problem Solving

Perks

Travel Allowance (TA)

• Petrol Allowance