Fluent English Communication

1.                Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company.

2.                Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures.

3.                Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made.

4.                Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments.

5.                Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner.

6.                Adhere to company policies and procedures related to collections, including regulations related to debt collection practices.

7.                Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team.

8.                Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures.

9.                Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company.

10.             Perform any other duties as required by the collections team. Qualifications:

1.                High school diploma or equivalent.

2.                Minimum of 1-2 years' experience in a collections or customer service role.

3.                Excellent communication and interpersonal skills, with a strong customer service orientation.

4.                Ability to negotiate payment arrangements with customers.

5.                Ability to work independently and as part of a team.

6.                Strong organizational skills and attention to detail.

7.                Knowledge of collections practices and regulations is preferred.

8.                Ability to work under pressure and meet tight deadlines.

9.                Proficient in using Microsoft Office and collections software.

10.             Bilingual skills in English and another language may be preferred, depending on the customer base.