Customer Retention Agent
Excitel Broadband Pvt. LtdFixed
₹25,000 - ₹31,000
Average Incentives*
₹10,000
Earning Potential
₹41,000
Fixed
₹25,000 - ₹31,000
Average Incentives
₹10,000
Earning Potential
₹41,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
173 applicants
Benefits include: Overtime Pay, PF, Health Insurance, ESI (ESIC)
Job Description
● Proactively reach out to customers identified as at-risk of cancellation or churn.
● Conduct detailed conversations to understand customer concerns and reasons for potential discontinuation of service.
● Develop a deep understanding of our plans and services to effectively educate customers on features, benefits, and value propositions.
● Offer solutions, alternatives to retain customers and prevent cancellations.
● Resolve customer issues promptly and effectively, ensuring a positive resolution.
● Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement & communicate feedback to team leaders/manager for prompt action.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.
No work-related deposit needs to be made during your employment with the company.
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