Customer Relationship Manager

We're Hiring: Guest Relations Executive (GRE) / Receptionist —

Kosmic Kingdom (includes play area & birthday party operations oversight)

Location: DLF Phase 2, Gurugram and Sector 66, M3M IFC

Salary: ₹25,000/month + incentives Experience: 5+ years in a front-desk/guest relations/receptionist or hospitality role Employment Type:

Role Overview

We're looking for a Guest Relations Executive / Receptionist who can be the first point of contact forour guests — someone presentable, well-spoken in English, and genuinely good with people, including kids and families.

Beyond the front desk, this role also oversees play area operations, manages play area staff, and coordinates birthday party activities end-toend.

Key Responsibilities

Greet and welcome guests as they arrive,

creating a great first impression

Handle front desk operations:

registrations, billing, and bookings

Answer calls and respond to walk-in/phone enquiries about packages, pricing, and birthday parties

Coordinate with the operations team for smooth guest flow, especially during peak hours and events

Handle guest queries and complaints professionally, escalating where needed Maintain guest records and daily front-desk reports

Oversee play area operations and supervise play area staff on shift

Explain birthday party packages and add-ons clearly to guests, and help them choose the right package

Coordinate with external vendors for birthday party activities (decor, entertainers, magicians, etc.) and ensure timely, smooth execution

Ensure play area safety standards and cleanliness are maintained throughout the day

What We're Looking For

Excellent, fluent spoken and written English is a must — this role is guest-facing and requires confidently explaining packages, handling queries, and representing the brand well to Englishspeaking guests

Well-groomed, presentable, and polished appearance and demeanor at all times — this is the first face guests see Warm, friendly, and patient — comfortable dealing with children and families 5+ years of front-desk/receptionist/GRE experience; team handling or supervisory experience preferred

Ability to manage and coordinate a small team (play area staff) on shift

Comfortable liaising with external vendors and managing timelines for events

Basic computer skills (MS Excel, billing/POS software)Comfortable working weekends/peak hours (FEC business runs busiest then)

What We Offer

Competitive salary with incentives Fast-growing brand with real growth path as we scale to new outlets Friendly, high-energy work environment T