Telemarketing Manager

Job SummaryWe are looking for a confident, enthusiastic, and target-oriented Telemarketing Executive to generate leads, communicate with prospective clients, promote our products/services, and support the sales team in converting prospects into customers. The role will primarily involve outbound calling, lead generation, follow-ups, appointment setting, and maintaining customer records.

• Key ResponsibilitiesMake outbound calls to prospective and existing customers.
• Introduce and explain the company's products and services professionally.
• Generate new leads through cold calling and available databases.
• Understand customer requirements and identify potential business opportunities.
• Qualify leads and schedule appointments/meetings for the sales team.
• Conduct regular follow-ups with prospects and maintain continuous communication.
• Handle customer queries and objections professionally.
• Maintain accurate records of calls, leads, follow-ups, and customer information in Excel/CRM.
• Achieve daily, weekly, and monthly calling and lead-generation targets.
• Coordinate with the sales and marketing team for lead conversion.
• Prepare daily/weekly calling and performance reports.
• Maintain good relationships with prospective and existing customers.
• Required SkillsExcellent verbal communication skills.
• Good Hindi and English communication.
• Strong convincing and negotiation abilities.
• Confident and professional telephone manner.
• Good listening and interpersonal skills.
• Target-oriented and self-motivated attitude.
• Ability to handle rejection positively.
• Good follow-up and relationship-building skills.
• Basic knowledge of MS Office, Excel, email, and CRM software.
• Ability to work independently as well as in a team.
• Candidates with 2 years of experience in telecalling, telesales, telemarketing, customer service, or business development will be preferred.
• Key Performance Indicators (KPIs)Daily outbound calls.
• Qualified leads generated.
• Appointments/meetings scheduled.
• Follow-up completion.
• Lead-to-opportunity conversion.
• Achievement of monthly targets.
• Accuracy of CRM/database updates.