Operation Executive

We are looking for a proactive and customer-focused Operations Executive (Hindi Speaking) to join our travel and tourism team. The ideal candidate will coordinate travel operations, communicate effectively with Hindi-speaking clients and vendors, manage tour bookings, and ensure smooth execution of travel itineraries.

• Key ResponsibilitiesCoordinate domestic and inbound tour operations.
• Handle customer inquiries and provide support in Hindi and English.
• Confirm hotel bookings, transportation, sightseeing, and other travel services.
• ensure seamless tour execution.
• Prepare and manage tour itineraries, vouchers, and travel documents.
• Monitor daily tour operations and resolve operational issues promptly.
• Maintain regular communication with clients before, during, and after their trips.
• Coordinate with the sales team for booking confirmations and operational updates.
• Keep accurate records of bookings, payments, and operational reports.
• Ensure high standards of customer satisfaction and service quality.
• RequirementsBachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
• 1–3 years of experience in travel and tourism operations (freshers with strong communication skills may also apply).
• Fluency in Hindi is mandatory; proficiency in English is required.
• Good communication, coordination, and problem-solving skills.
• Proficiency in MS Office and online booking platforms.
• Ability to work under pressure and manage multiple tasks efficiently.
• Willingness to work flexible hours during peak travel seasons.

Preferred Skills

• 
  
• Knowledge of Kerala tour packages and major tourist destinations.
• Experience in handling group tours, FIT bookings, and pilgrimage tours.
• Strong organizational and customer service skills.
• Positive attitude with attention to detail.

Benefits

• Competitive salary
• Performance incentives
• Career growth opportunities
• Training and professional development
• Friendly and supportive work environment