E-Commerce,cum B2B Executive

E-commerce & B2B Sales Executive (IndiaMART & Marketplace Operations)

Company-CraftX Inc.

Manufacturer of Premium Memory Foam Travel Accessories, Pillows & Corporate Gifts.

Job LocationDelhi (Bawana Industrial Area)

Employment TypeFull-Time

Job SummaryWe are looking for a proactive and result-oriented professional who can manage our e-commerce operations, handle IndiaMART inquiries, generate B2B sales, and build long-term relationships with distributors, retailers, corporate clients, and institutional buyers.

• Key ResponsibilitiesE-commerce OperationsManage product listings on Amazon, Flipkart, Shopify, and other marketplaces.
• Create and optimize product titles, descriptions, images, and keywords.
• Monitor inventory and coordinate stock updates.
• Process customer orders and coordinate dispatch.
• Handle returns, replacement claims, and customer queries.
• Monitor product performance and suggest improvements.
• IndiaMART & Lead ManagementCall all incoming IndiaMART leads promptly.
• Understand customer requirements and recommend suitable products.
• Prepare quotations and follow up until order closure.
• Maintain lead records in Excel or CRM.
• Achieve monthly inquiry conversion targets.
• B2B Sales DevelopmentGenerate new B2B business through cold calling and follow-ups.
• Develop relationships with:
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• Dealers & Distributors
• Retail Stores
• Corporate Gifting Companies
• Hotels & Hospitality
• Travel Companies
• Promotional Merchandise Buyers
• Conduct outbound sales calls every day.
• Negotiate pricing and close orders.
• Coordinate with production and logistics teams for timely delivery.
• Customer Relationship ManagementBuild long-term customer relationships.
• Handle customer complaints professionally.
• Ensure high customer satisfaction and repeat business.
• ReportingSubmit daily call reports.
• Maintain sales pipeline.
• Share weekly lead conversion reports.
• Track monthly sales targets and achievements.
• Required SkillsExcellent communication skills in Hindi and English.
• Good telephone etiquette and convincing ability.
• Basic knowledge of Amazon, Flipkart, Shopify, or other e-commerce platforms.
• Experience using IndiaMART or similar B2B portals is preferred.
• Good knowledge of Microsoft Excel and Google Sheets.
• Strong follow-up skills.
• Ability to work independently and achieve sales targets.
• Preferred QualificationGraduate in any discipline.
• 1–3 years of experience in E-commerce, IndiaMART handling, Telecalling, or B2B Sales.
• Freshers with excellent communication and a strong learning attitude may also apply.
• Performance KPIsNumber of calls made per day.
• IndiaMART lead response time.
• Lead-to-order conversion rate.
• Monthly B2B sales generated.
• Marketplace order accuracy.
• Customer satisfaction and repeat orders.

SalaryCompetitive salary + Performance Incentives based on sales and target achievement.

• Why Join CraftX?Work directly with a fast-growing manufacturing brand.
• Opportunity to build a career in E-commerce and B2B Sales.
• Performance-based incentives and growth opportunities.
• Friendly and professional work environment.