Rapid Era Private Limited

Customer Service Coordinator

Rapid Era Private Limited
Sector 38A, Noida
₹15,000 - ₹20,000 monthly

Fixed

₹15,000 - ₹20,000

Earning Potential

₹20,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

1 applicants

1 applicants

Job Description

  1. Key Responsibilities – Service Operations: Call Registration in CRM: Register customer complaints accurately in the CRM system.
  2. Service Centre / Technician Identification: Identify and appoint service centres or technicians in areas where service coverage is not available.
  3. Call Allocation and Closure: Allocate customer complaints to the appropriate service centres or technicians and ensure timely closure.
  4. Customer Feedback Verification: Verify closed complaints with end users to confirm service completion and customer satisfaction.
  5. Spare Parts Requirements: Raise spare parts requests as per the requirements of service centres and technicians.
  6. Spare Parts Dispatch: Coordinate and ensure timely dispatch of spare parts to service centres
  • Candidate Requirements
  • Good communication and coordination skills.
  • Basic computer knowledge and proficiency in MS Excel.
  • Experience with CRM software and customer service operations will be an advantage.
  • Ability to manage multiple complaints and follow up on pending cases.
  • Responsible, organised, and target-oriented approach.


Job role

Work location
Work locationBotanical Garden Metro, Dadri Main Road, Arun Vihar, Sector 38, Noida, Uttar Pradesh, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Service Delivery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
EducationGraduate
Skills
SkillsCustomer support, Telephonic support, Domestic BPO, Customer care, Service delivery, Customer queries, Customer Query Resolution
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameRapid Era Private Limited
Address
AddressBotanical Garden Metro, Dadri Main Road, Arun Vihar, Sector 38, Noida, Uttar Pradesh, India
Job posted by Rapid Era Private Limited

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You can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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