Credit Controller

Credit Controller – Roles & Responsibilities

Credit Management Check customer credit limits and payment history.

• Review and monitor credit terms given to customers.
• Recommend credit limits for new and existing customers.

Outstanding Payment Follow-up Monitor customer outstanding balances.

• Contact customers by phone/email for pending payments.
• Follow up on overdue invoices regularly.

Invoice & Receivables Management Verify invoices and payment details.

• Maintain accurate accounts receivable records.
• Track due dates and overdue amounts.

Customer Coordination Resolve payment-related queries with customers.

• Coordinate with the Billing, Accounts, Sales, and Dispatch teams.
• Handle disputes related to invoices, credit notes, or payments.

Reports & Documentation Prepare daily/weekly/monthly outstanding reports.

• Maintain Ageing Reports such as 0–30, 31–60, 61–90, and 90+ days.
• Update payment follow-up records.

Credit Control Put accounts on hold when payments are seriously overdue, based on company policy.

• Escalate high-risk or long-pending accounts to management.
• Ensure credit policies are followed.