Field Operations Executive

Field Operations Executive – Home Healthcare

Company: CareFirst Home Healthcare

Location: Chennai

Employment Type: Full-time | Day Shift

Salary: ₹18,000 – ₹24,000 per month (Fixed + Incentives)

Travel Allowance: Applicable as per company policy

Overtime: Available as per company policy

Experience: 0–1 years preferred

Education: Diploma / Any Degree

Gender: Male

Languages: Tamil & Basic English

Age: 18–30 years

Industry: Hospitals / Healthcare / Lifesciences

Job SummaryWe are looking for a responsible and energetic Field Operations Executive to support the day-to-day field operations of our home healthcare services.

The role involves coordinating and deploying caregivers, nurses, and other field staff to patient locations, accompanying staff to patient homes when required, handholding them during deployment, coordinating with patients and their families, and ensuring completion of consent forms and other service-related documentation.

The candidate should be comfortable with frequent travel within Chennai and should have good communication and coordination skills.

• Key ResponsibilitiesCoordinate the deployment of caregivers, nurses, and other healthcare staff to patient homes.
• Accompany and handhold newly deployed staff during their initial visit to the patient location.
• Introduce the assigned staff to the patient and family members and ensure a smooth handover.
• Explain basic service procedures and company requirements to deployed staff.
• Collect patient/family consent forms, joining/deployment documents, and other required service documents.
• Ensure all required documents are properly completed and submitted to the office.
• Coordinate staff replacement and emergency deployment requirements.
• Monitor staff attendance, availability, punctuality, and deployment status.
• Visit patient locations regularly to check service quality and staff performance.
• Maintain good communication with patients, family members, caregivers, and nurses.
• Handle staff and patient-related issues and coordinate with the concerned HR/Operations team for resolution.
• Follow up with field staff regarding duty schedules and patient requirements.
• Ensure staff follow company policies, patient-care guidelines, and professional standards.
• Maintain daily field visit, deployment, consent, attendance, and service reports.
• Coordinate with HR and Operations teams regarding manpower requirements.
• Support patient onboarding and service commencement activities.
• Conduct regular field visits and provide operational support as required.
• Handle urgent staffing requirements and arrange replacements when necessary.
• Ensure timely reporting of any patient or staff-related issues to the management.
• Perform other field operations duties assigned by the management.
• EligibilityDiploma / Any Degree or relevant qualification.
• 0-1 years of experience in field operations, healthcare, hospitals, home healthcare, manpower, delivery operations, or staff coordination is preferred.
• Freshers with good communication and coordination skills may also be considered.
• Good Tamil communication is required.
• Basic English communication skills.
• Basic knowledge of MS Office / Excel is an advantage.
• Must be willing to travel within Chennai.
• Should have good interpersonal and problem-solving skills.
• Immediate joiners will be preferred.
• Preferred SkillsField Operations
• Staff Coordination
• Patient / Client Coordination
• Team Handling
• Staff Deployment
• Documentation
• Communication Skills
• Problem Solving
• Time Management
• Basic MS Excel
• Willingness to Travel
• Salary & Benefits₹18,000 – ₹24,000 per month
• Travel Allowance
• Overtime Pay
• Incentives as applicable
• Mobile Allowance
• Internet Allowance
• Career growth opportunities
• Full-time employment

Important RequirementThe candidate must be comfortable with field travel and visiting patient homes. The role requires accompanying staff for deployment, handholding them at the patient location, collecting consent forms and required documents, and ensuring smooth service delivery.