Customer Support Executive

About the Company: Praja is a revolutionary decentralized social platform designed to bring your local community to your fingertips. We empower you to discover and share hyperlocal news, events, and stories, all generated by people right in your neighborhood. Engage with your community, build your network, and connect with local leaders through meaningful interactions. With Praja, you can easily create and share eye-catching poster content, making local information accessible and engaging. We're building a platform where every citizen can truly know, understand, and participate in their local community across India.

About the Job: We are looking for a Support Executive to assist customers, resolve their queries, and ensure a smooth and positive customer experience. Candidates with sales experience will have an added advantage. Experience in political organizations, or related activities is also important for this role.

Job Location: Chennai (Thoraipakkam)

(Inside sales role | No field sales)

Roles and Responsibilities :

• 0–2 years of customer support,political, or relevant experience.
• Handle customer queries through calls, chats, emails, or other support channels.
• Provide accurate information about products, services, orders, and processes.
• Resolve customer complaints and issues promptly and professionally.
• Follow up with customers to ensure timely resolution and satisfaction.
• Record customer interactions, complaints, and resolutions in the CRM or support system.
• Coordinate with internal teams to resolve customer-related issues.
• Maintain proper documentation and update customer records.
• Meet daily performance, response time, and customer satisfaction targets.
• Escalate complex issues to the appropriate team or manager
• Support communication and coordination related to political campaigns, activities, or initiatives when required.
• Maintain a professional and customer-focused approach at all times.
• Fluency in Tamil is mandatory

Job Details :

• Work Location: Chennai(Thoraipakkam)
• Work Schedule: 6 days working, rotational week off
• Compensation: ₹2.16 – ₹2.40 + Incentives + OT
• Notice Period: Immediate or Up to 15 days