Customer Retention Executive - Voice / Blended
Manpower GroupsFixed
₹27,000 - ₹35,000
Earning Potential
₹35,000
Fixed
₹27,000 - ₹35,000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
10 applicants
Job Description
Role Purpose
Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs.
Role Accountability
- Provide servicing to customers ensuring optimum service levels to enhance customer experience
- Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
- Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
- Ensure maintenance of TAT of resolution across sub-processes
- Ensure process documentation and compliance adherence
Measures of Success
- FRT(First Response Time) Rate
- Real time resolution rate
- Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
- Process Improvement through RPA
- Schedule adherence
- AHT & Productivity
- Process Adherence as per MOU
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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