Customer Care Executive

Responsibilities

· Act as the primary point of contact for customers, handling inquiries, complaints, and providing information via phone, email, and chat.

· Maintain a high level of customer satisfaction by promptly addressing and resolving customer issues.

· Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed.

· Efficiently manage and prioritize a high volume of customer interactions to ensure timely responses.

· Collaborate with cross-functional teams to escalate and resolve complex customer issues.

· Maintain a thorough understanding of company policies and procedures to provide accurate guidance to customers.

· Actively listen to customer feedback and suggestions, and communicate them to the relevant teams for improvement.

· Ensure data privacy and security by adhering to company policies and guidelines when handling customer information.

· Continuously improve customer service processes and suggest innovative solutions to enhance the overall customer experience.

Qualifications

· A high school diploma or equivalent is required, with a preference for a college degree in a related field.

· Minimum 0-2 years of experience in a customer service role, preferably in a BFSI (Banking, Financial Services, and Insurance) industry.

· Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.

· Strong problem-solving and analytical skills, with the ability to make sound decisions and provide creative solutions.

· Proficiency in using customer relationship management (CRM) systems and other relevant software tools.

· Ability to work in a fast-paced, dynamic environment, managing multiple tasks and priorities.

· Excellent time management and organizational skills, with the ability to meet deadlines.

· A customer-centric mindset, with a passion for delivering exceptional service and a positive attitude.

· Willingness to continuously learn and adapt to new technologies and industry trends.

· Fluency in English is mandatory, with proficiency in additional languages being an advantage.

Experiences – 0- 6 months any industry

Qualification – 10th/12th/Graduate

Note -Rotational shift and Rotational Week off

Job location – Chennai (Velachery)

Immediately joiner required