CRM Executive

Job Description – CRM ExecutiveCompany: Genesis Dermatology Clinic

Department: Customer Relationship Management (CRM)

Location: Chennai, Tamil Nadu

Position: CRM Executive

Industry: Dermatology, Aesthetic & Skincare

Job SummaryWe are looking for a customer-focused and organized CRM Executive to manage patient relationships, appointment coordination, follow-ups, and patient satisfaction at Genesis Dermatology Clinic. The ideal candidate should have strong communication skills, a professional approach, and the ability to maintain long-term relationships with patients while supporting clinic growth.

• Key ResponsibilitiesManage patient enquiries received through phone calls, WhatsApp, social media, and other channels.
• Follow up with new and existing patients regarding consultations, treatments, and appointments.
• Schedule appointments and coordinate with doctors and clinic staff.
• Contact patients who have missed appointments and encourage them to reschedule.
• Follow up with patients after treatments to check their experience and satisfaction.
• Maintain patient records, enquiry details, appointment status, and follow-up updates in the CRM system.
• Convert patient enquiries into confirmed consultations through effective communication.
• Inform patients about available treatments, packages, offers, and clinic services using approved information.
• Coordinate with the front desk, doctors, and marketing team to ensure smooth patient handling.
• Handle patient complaints and feedback professionally and escalate concerns when required.
• Maintain patient confidentiality and follow clinic policies.
• Prepare daily and weekly reports on enquiries, appointments, follow-ups, and conversions.
• Support patient retention and encourage repeat visits through timely communication.
• RequirementsAny degree preferred.
• 1–3 years of experience in CRM, customer relationship management, or patient coordination.
• Experience in dermatology, aesthetic clinics, cosmetology, healthcare, or hospitality is preferred.
• Good verbal communication skills in English and Tamil.
• Basic computer knowledge and familiarity with Excel, WhatsApp, and CRM software.
• Strong follow-up, coordination, and interpersonal skills.
• Ability to handle multiple enquiries and meet targets.
• Key Performance Indicators (KPIs)Patient enquiry-to-appointment conversion rate.
• Appointment confirmation and attendance rate.
• Timely patient follow-ups.
• Patient satisfaction and retention.
• Repeat consultation and treatment bookings.
• Accuracy of patient records and daily reports.
• Salary & BenefitsSalary: Based on experience and suitability.
• Opportunity to work in the dermatology and aesthetic healthcare industry.
• Professional growth and learning opportunities.

Interested candidates can share their updated resume for consideration.