Telecaller

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Contact new and existing leads and explain services, packages, offers, and promotions.
• Follow up with leads regularly and convert enquiries into appointments and sales.
• Understand customer requirements and provide suitable information.
• Maintain proper call quality, professional communication, and customer etiquette.
• Update CRM/TeleCRM with call details, lead status, follow-up dates, and appointment information.
• Maintain accurate daily call and appointment reports.
• Follow up on missed calls, RNR, pending leads, and interested customers.
• Coordinate with branch teams regarding customer appointments and requirements.
• Ensure all assigned leads are followed up without delay.
• Handle customer objections and queries politely and effectively.
• Avoid unnecessary call disconnections and maintain proper call flow.
• Meet daily and monthly call, follow-up, appointment, and sales targets.
• Maintain customer confidentiality and follow company policies and SOPs.
• Participate in team meetings, training sessions, and performance reviews.
• Report any CRM, calling-system, or customer-related issues to the Team Leader immediately.

Required Skills

• Good communication and interpersonal skills.
• Ability to speak clearly and confidently with customers.
• Basic computer knowledge.
• Knowledge of CRM and calling software is an advantage.
• Good follow-up and convincing skills.
• Ability to handle customer objections.
• Target-oriented and disciplined approach.
• Good teamwork and coordination.
• Ability to work under pressure and manage multiple leads.

Qualification

Minimum: 12th Pass / Diploma / Any Degree

Experience: Freshers can apply; experience 1-5years in tele calling, sales, customer service, or Spa Industry is preferred.

Contact Information:

HR Department

9092139191