Supervisor

1. Delivery OperationsEnsure all orders are dispatched and delivered within the committed TAT.

2. Rider/DA ManagementAllocate orders, manage attendance, productivity, routes and rider availability90%+ rider utilization.

3. Order AllocationEnsure timely and balanced allocation of orders based on location, capacity and routeAllocation within defined cut-off time.

4. Delivery ProductivityMonitor packets/orders delivered per rider per dayTarget as per route/order volume.

5. Failed DeliveriesControl NDRs, customer unavailable cases, wrong addresses and reattemptsMinimize NDR %.

6. Customer ExperienceEnsure professional delivery behavior and quick resolution of delivery complaintsComplaint rate < defined target.

7. Route PlanningOptimize routes to reduce delivery time, fuel and unnecessary rider movementReduce cost/km and delays.

8. Attendance & ManpowerMaintain daily manpower availability and arrange replacements for absentees100% critical manpower coverage.

9. COD ManagementEnsure proper collection, reconciliation and timely deposit of COD amount100% COD reconciliation.

10. Shipment TrackingMonitor all pending, delayed, NDR and undelivered shipments throughout the dayZero unexplained pending shipments.

11. Hub/Branch CoordinationCoordinate with warehouse, customer support, logistics partners and managementTimely resolution of operational issues.

12. Inventory/Material ControlEnsure delivery bags, scanners, uniforms and other operational assets are properly maintainedMinimum loss/damage.

13. MIS & ReportingPrepare daily reports on delivery, NDR, productivity, attendance, COD and pending orders100% accurate & timely MIS.

14. Cost ControlControl delivery expenses, overtime, incentives, fuel and per-packet costsCost within approved budget.

15. Rider Discipline & PerformanceMonitor rider behavior, grooming, attendance, performance and compliance with SOPsRegular performance review.

16. Escalation ManagementImmediately escalate major delivery delays, customer complaints, cash discrepancies and manpower issuesResolution within defined TAT.