International Customer Support & Billing Coordinator

We are looking for a detail-oriented and customer-focused International Customer Support & Billing Coordinator to manage day-to-day communication with our North American customers and sales agents, while supporting basic accounting and accounts receivable functions.

Key Responsibilities

• Communicate regularly with customers and sales agents via email and phone.
• Respond promptly and professionally to customer questions, issues, and grievances.
• Process customer credit requests and related documentation.
• Create and send customer invoices and credit notes using QuickBooks.
• Process customer refunds and maintain accurate transaction records.
• Follow up with customers by phone to obtain payment information and resolve account-related queries.
• Coordinate with internal teams and sales agents to resolve customer and payment issues.
• Maintain accurate and organized customer and financial records.

Requirements

• Excellent spoken and written English, with the confidence to communicate with North American customers over the phone.
• Strong customer service and communication skills.
• Basic knowledge of accounting and experience with QuickBooks preferred.
• Good attention to detail and ability to handle financial transactions accurately.
• Ability to manage multiple customer queries and tasks efficiently.
• Previous experience in customer service, accounts receivable, or a similar role is preferred.
• Working Hours: 6:30 PM – 2:30 AM IST (North American/EST business hours)