Head - Customer Success
Sky AutomobilesFixed
₹35,000 - ₹50,000
Earning Potential
₹50,000
Fixed
₹35,000 - ₹50,000
Earning Potential
₹50,000
Work from Office
Full Time
Min. 5 years
Good (Intermediate / Advanced) EnglishJob highlights
51 applicants
Benefits include: PF, Travel Allowance (TA), Internet Allowance, Laptop, Health Insurance
Job Description
Lead and manage the Customer Care team across all outlets.
Monitor customer enquiries, follow-ups, and lead conversion.
Drive Net Promoter Score (NPS) and ensure timely resolution of customer complaints.
Ensure adherence to Maruti Suzuki customer care processes and dealership SOPs.
Monitor Google reviews, customer feedback, and online reputation.
Conduct customer satisfaction analysis and implement improvement plans.
Coordinate with Sales, Finance, Insurance, Accessories, and Service teams to enhance the customer experience.
Prepare and present MIS reports on NPS, complaints, lead follow-up, customer feedback, and team performance.
Train, mentor, and evaluate Customer Care Executives.
Handle escalated customer complaints professionally.
Ensure complaints are resolved within defined Turnaround Time (TAT).
Ensure effective follow-up and conversion of digital and hyperlocal leads.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Bhubaneswar to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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