Operations Cum Inside Sales Executive

About the Role

We are an emerging business looking for an all-rounder Operations & Inside Sales Executive to manage our end-to-end warehouse fulfillment and customer outreach operations. You will be responsible for handling our inventory (for both wholesale and e-commerce streams) while also utilizing your free time to call prospective wholesale leads and handle customer service.

Key Responsibilities

1. Warehouse & Inventory Management

• Inward Operations: Receive incoming goods from vendors, check for quantity or quality discrepancies, and handle product labeling.
• Racking & Storage: Organized placement of goods into designated warehouse racks according to wholesale and e-commerce distribution protocols.
• Order Fulfillment: Safely pack and accurately print dispatch labels according to the specific requirements of marketplace channels or wholesale clients.
• Inventory Tracking: Digitally update inventory stock counts upon receiving or dispatching orders.

2. Returns & Vendor Coordination

• Returns Management: Inspect returned packages and separate sellable items from damaged/faulty products.
• Fraud Prevention: Record unboxing video evidence for fraudulent or fake customer returns to file claims on e-commerce platforms.
• Vendor Follow-up: Coordinate the replacement or return of faulty items directly with vendors.

3. Tele-Calling, Support & Inside Sales

• Wholesale Sales Outreach: Utilize downtime to cold-call from our internal wholesale lists to generate and confirm business leads.
• Order Confirmation: Call e-commerce customers to verify shipping addresses and confirm newly received website leads/orders.
• Customer Care: Monitor online reviews, identify negative ratings, and proactively call customers to resolve their issues.

Required Skills & Experience

• Computer Skills: Basic knowledge of MS Excel, Google Sheets, or basic inventory systems.
• Communication: Clear, polite, and persuasive speaking skills in Hindi (fluency in basic English is a plus).
• Attention to Detail: Ability to spot wrong labels, missing items, or product damage quickly.
• Physical Fitness: Ability to handle physical lifting, racking, and packaging operations inside the warehouse space