Team Leader

Job Summary :-

Responsible for leading and managing a field sales team to drive merchant acquisition, digital payment solutions adoption, revenue growth, and market expansion. The role involves developing sales strategies, achieving business targets, building strong merchant relationships, and ensuring effective execution of Paytm's payment solutions across the assigned territory.

Key Responsibilities :-

• Team Leadership & Management: Lead, motivate, and manage a team of sales executives to achieve individual and team sales targets.
• Merchant Acquisition: Drive the onboarding of new merchants for Paytm's digital payment solutions, including QR codes, soundboxes, and other applicable merchant payment products.
• Business Development: Identify new business opportunities, expand market penetration, and increase Paytm's merchant base within the assigned territory.
• Target Achievement: Monitor daily, weekly, and monthly sales performance, ensuring achievement of acquisition, activation, revenue, and productivity targets.
• Field Sales Execution: Plan market visits, allocate territories, monitor sales activities, and ensure effective field-level execution.
• Merchant Relationship Management: Build and maintain strong relationships with merchants to improve customer satisfaction, product adoption, retention, and cross-selling opportunities.
• Performance Monitoring: Track team KPIs, analyze sales reports, identify performance gaps, and implement corrective action plans.
• Training & Development: Coach sales executives on product knowledge, sales techniques, objection handling, and customer engagement.
• Cross-functional Coordination: Coordinate with operations, customer support, risk, and other internal teams to resolve merchant issues and ensure smooth onboarding.
• Market Intelligence: Monitor competitor activities, market trends, and merchant requirements to identify opportunities for business growth.
• Compliance & Reporting: Ensure adherence to company policies, onboarding procedures, documentation standards, and applicable regulatory requirements.

Key Performance Indicators (KPIs) :-

• Monthly merchant acquisition and onboarding targets.
• Active merchant percentage and transaction adoption.
• QR code and soundbox deployment, where applicable.
• Revenue generation and product penetration.
• Team productivity and target achievement.
• Merchant retention and customer satisfaction.
• Field sales efficiency and operational compliance.

Required Skills & Competencies :-

• Strong leadership, team management, and people development skills.
• Experience in field sales, merchant acquisition, or business development.
• Knowledge of digital payments, UPI, QR codes, POS/EDC terminals, and fintech products.
• Excellent communication, negotiation, and relationship management skills.
• Strong analytical, planning, and problem-solving abilities.
• Ability to work in a target-driven and fast-paced environment.
• Proficiency in sales reporting, CRM systems, and performance tracking.

Preferred Experience: Prior experience in fintech, banking, merchant acquiring, digital payments, or telecom field sales, with demonstrated success in managing sales teams and achieving business targets.