Director - Sales & Operations

Director - Sales & Operations

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Director - Sales & Operations (Pan India) – Workplace Enhancement Service

Position Overview

The Director of Sales & Operations will lead nationwide sales strategy and operational execution across India for Workplace Enhancement Service, driving revenue growth, operational excellence, and market expansion. This senior leadership role requires a strategic thinker with proven ability to scale operations, build high-performing teams, and deliver results in a complex, multi-region environment.

Key Responsibilities

Sales Leadership

• Develop and execute comprehensive sales strategies to achieve ambitious revenue targets across all Indian markets
• Lead business development initiatives to expand market presence and capture new opportunities
• Build and maintain strategic relationships with key clients, partners, and stakeholders
• Drive sales pipeline management, forecasting accuracy, and deal closure rates
• Identify emerging market trends and competitive dynamics to inform strategic positioning

Operations Management

• Oversee end-to-end operational processes ensuring efficiency, quality, and scalability
• Establish operational standards, policies, and procedures across all regional offices
• Implement performance metrics and KPIs to monitor operational health and drive continuous improvement
• Optimize resource allocation and capacity planning to support business growth
• Ensure compliance with regulatory requirements and company policies nationwide

Team Leadership

• Build, mentor, and lead high-performing sales and operations teams across multiple locations
• Set clear performance expectations and provide regular coaching and development
• Foster a culture of accountability, collaboration, and excellence
• Develop succession planning and talent pipeline for critical roles

Strategic Planning

• Collaborate with senior leadership to define long-term growth strategies
• Develop annual business plans with clear objectives, milestones, and resource requirements
• Drive cross-functional alignment between sales, operations, finance, and other departments
• Lead strategic initiatives including market expansion, process transformation, and technology adoption

Financial Management

• Own P&L responsibility for sales and operations functions
• Develop and manage budgets, ensuring optimal ROI on investments
• Analyze financial performance and implement corrective actions as needed
• Drive cost optimization while maintaining service quality standards

Required Qualifications

Experience

• 18 years of progressive experience in sales and operations leadership roles
• Minimum 5 years managing pan-India or multi-region operations
• Proven track record of achieving revenue targets and operational KPIs
• Experience scaling operations in high-growth environments

Education

• Bachelor's degree required; MBA or advanced degree preferred
• Professional certifications in sales, operations, or relevant fields are advantageous

Skills & Competencies

• Strategic thinking with strong business acumen
• Excellent leadership and people management capabilities
• Data-driven decision-making and analytical skills
• Outstanding communication and stakeholder management abilities
• Proficiency in CRM systems, ERP platforms, and business analytics tools
• Strong negotiation and relationship-building skills
• Ability to thrive in fast-paced, dynamic environments

Personal Attributes

• Results-oriented with entrepreneurial mindset
• Adaptable and resilient in face of challenges
• Collaborative leadership style with ability to influence across levels
• High integrity and ethical standards
• Willingness to travel extensively across India (40-50%)

What We Offer

• Competitive compensation package with performance-based incentives
• Comprehensive benefits including health insurance and retirement plans
• Opportunities for professional development and career advancement
• Dynamic work environment with exposure to senior leadership
• Chance to make significant impact on organizational growth

 

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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