Telesales Executive

JOB DESCRIPTION

Sales Executive – Resort

Department: Sales & Reservations

Position: Sales Executive

Reports To: Resort Manager / Sales Manager

Employment Type: Full-Time

About the Role

We are looking for a Sales Executive to handle resort sales and reservations by converting leads generated through Meta advertising and other marketing channels into confirmed bookings.

The candidate will be responsible for responding to enquiries, making outbound calls, following up with prospective guests, explaining resort packages and facilities, handling customer questions, and closing bookings.

The primary objective of this position is to maximize the number of confirmed resort bookings and improve lead-to-booking conversion.

Key Responsibilities

Lead Calling & Conversion

• Receive and respond to leads generated through Meta/Facebook/Instagram advertising campaigns.
• Make timely outbound calls to all assigned leads.
• Understand the customer's requirements, including:
• Date of visit
• Number of guests
• Type of stay/day outing
• Number of rooms required
• Special requirements
• Budget and preferences
• Explain resort facilities, packages, pricing, inclusions, terms and availability clearly.
• Handle customer questions and objections professionally.
• Follow up regularly with interested and undecided leads.
• Convert qualified enquiries into confirmed bookings.
• Identify opportunities for upselling rooms, additional guests, meals, activities, celebrations and other resort services where applicable.

Resort Enquiry & Reservation Handling

• Handle incoming calls and enquiries related to resort bookings.
• Assist customers with the reservation process.
• Coordinate with the resort/manager to confirm availability and pricing.
• Ensure booking details are accurately communicated to the customer.
• Coordinate with the concerned team until the booking is successfully confirmed.
• Provide appropriate information regarding check-in/check-out, payment, cancellation policies and resort rules.

Lead Management & Google Sheets Updates

• Maintain accurate records of every lead in the designated Google Sheet.
• Update the status of each lead after every interaction.
• Record:
• Customer name
• Contact number
• Enquiry date
• Visit/stay date
• Number of guests
• Requirement/package
• Lead source
• Call status
• Customer interest level
• Follow-up date
• Quotation/package shared
• Booking status
• Remarks
• Ensure no lead is left unattended or without a follow-up date.
• Keep the Google Sheet updated on a daily basis.

Reporting to Manager

• Provide regular updates to the Resort Manager / Sales Manager regarding:
• New leads received
• Leads contacted
• Interested customers
• Follow-ups pending
• Bookings confirmed
• Lost leads
• Reasons for lost bookings
• Important customer requirements
• Immediately escalate pricing, availability, customer complaints or special requests that require managerial approval.

Customer Relationship Management

• Maintain professional and friendly communication with prospective and confirmed guests.
• Build relationships with customers to encourage repeat bookings and referrals.
• Follow up with past customers for future bookings and special offers.
• Ensure customers receive a positive experience from the initial enquiry until booking confirmation.

Key Performance Indicators (KPIs)

The Sales Executive will be primarily evaluated on sales performance and lead conversion, including:

• Number of leads contacted
• Speed of response to new leads
• Number of successful follow-ups
• Lead-to-booking conversion rate
• Number/value of bookings generated
• Revenue generated through bookings
• Follow-up completion rate
• Accuracy and completeness of Google Sheet updates
• Customer response and service quality

Candidate Requirements

• 0–3 years of experience in sales, telecalling, hospitality, travel, resort or hotel reservations preferred.
• Freshers with strong communication and sales skills may also be considered.
• Excellent verbal communication and interpersonal skills.
• Comfortable making a high volume of outbound calls.
• Strong persuasion, negotiation and objection-handling skills.
• Customer-oriented and confident in dealing with different types of customers.
• Good follow-up and organizational skills.
• Basic knowledge of Google Sheets / MS Excel.
• Comfortable working with lead data and maintaining accurate records.
• Ability to work towards sales targets and booking targets.
• Knowledge of Kannada, English and Hindi is an advantage.

Preferred Qualities

We are looking for someone who is:

• Sales-driven and target-oriented
• Confident on the phone
• Persistent with follow-ups
• Quick to respond to leads
• Good at understanding customer requirements
• Persuasive without being pushy
• Well-organized
• Responsible for maintaining accurate records
• Comfortable taking ownership of a lead from first enquiry to confirmed booking
• Able to work under pressure during weekends, holidays and peak seasons

Important Expectation

The Sales Executive is expected to take ownership of every assigned lead.

A lead should not simply be called once and left unattended. The candidate is expected to contact, qualify, follow up, persuade and convert prospective customers wherever reasonably possible, while keeping the manager fully updated.

The ultimate measure of success in this role is the number and value of resort bookings generated from the leads handled.

Working Conditions

• Full-time position.
• Willingness to work on weekends, holidays and during peak resort seasons as required.
• Daily coordination with the Resort Manager and operations team.