Technical Support Executive

Greetings from PERSONAL NETWORK

We are Hiring  Techncial Support   &   Customer Support Representative / SERVICE  DESK / HELP DESK for Bangalore Location

Job Description:

Key Responsibilities: -

1.Customer Interaction: Interact with customers via phone, email, chat, or other communication channels in a courteous and professional manner.

2.Issue Resolution: Identify and resolve customer inquiries, concerns, or issues promptly and effectively, ensuring customer satisfaction.

3.Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and assist customers effectively.

4.Documentation: Maintain detailed and accurate records of customer interactions, including issues, resolutions, and follow-up actions.

5.Problem-Solving: Analyze customer problems, troubleshoot issues, and escalate complex cases to senior support staff when necessary.

6.Communication: Communicate effectively with other team members and departments to ensure seamless customer support and issue resolution.

7.Quality Assurance: Adhere to company policies and procedures to maintain high-quality standards of customer support.

8.Feedback: Gather and relay customer feedback and insights to the appropriate departments to improve products and services.

9.Continuous Learning:Participate in ongoing training and development programs to enhance your customer support skills and product knowledge

Qualifications: -

High school diploma or equivalent (a bachelor's degree may be preferred but not required).

Excellent communication skills, both written and verbal.

Strong problem-solving and critical-thinking abilities.

Ability to remain calm and professional under pressure.

Customer-focused attitude and strong interpersonal skills.

Basic computer skills and familiarity with customer support software (training will be provided).

Willingness to work in a flexible schedule, including evenings, weekends, and holidays as needed.

Previous customer service experience (preferred but not required).

Post :  Service Desk - CSR  /  Helpdesk - Customer Support

Experience : 6 Months to 5 years

Package : 3L - 4.5Lakhs

Shift : Rotational shift / 24/7 Shift

Qualification : Any Graduate/ BE / 10+2+3 / 10+3 / 10+2

Location : Bangalore

Contact :-

ANU @ 63615 32602