Senior Sales Associate

Position Summary

We are looking for an enthusiastic, customer-focused, and result-oriented Senior Sales Associate/Sales Associate to join our retail team. The ideal candidate should have an excellent communication skills, and a professional personality. The individual will be responsible for delivering an outstanding customer experience while driving store sales and supporting daily store operations.

Key Responsibilities

• Deliver an exceptional customer experience by understanding customer needs and recommending suitable eyewear products.

• Achieve individual and store sales targets consistently.

• Assist customers in selecting frames, lenses, sunglasses, and accessories.

• Explain product features, pricing, promotions, and after-sales services.

• Build strong customer relationships to encourage repeat business.

• Ensure accurate billing, cash handling, and POS transactions.

• Maintain visual merchandising standards and store presentation.

• Support inventory management, stock replenishment, and stock audits.

• Handle customer queries and resolve complaints professionally.

• Assist the Store Manager in achieving operational and business goals.

• Mentor junior sales associates and contribute to a positive team environment. • Ensure compliance with company policies, SOPs, and retail processes.

Required Skills & Qualifications

Experience

• Freshers can be considered for Sales Associate and Minimum 2 years of experience for senior sales associate in Retail Sales, Customer Service, Luxury Retail, Fashion Retail, Optical Retail, or a similar customer-facing role.

Skills

• Excellent verbal and written communication skills.

• Strong customer service orientation.

• Sales-driven with a positive attitude.

• Professional appearance and well-groomed personality.

• Presentable, confident, and energetic.

• Ability to work in a fast-paced retail environment.

• Good interpersonal and relationship-building skills.

• Basic computer and billing system knowledge.

Preferred Qualifications

• Graduate in any discipline (preferred).

• Experience in optical retail, lifestyle, fashion, electronics, or premium retail brands will be an added advantage.

What We Offer

• Competitive salary and attractive incentive structure.

• Learning and career growth opportunities.

• Professional and inclusive work environment.

• Employee discounts on eyewear products.

• Performance recognition and internal growth opportunities.

• Comprehensive training and development programs.