Retail Sales Executive

Job Vacancy – Retail Sales Executive

Company: Kitchen Kettles

Location: Gunjur, Bengaluru

Industry: Kitchen Appliances, Cookware & Home/Kitchen Products

Position: Retail Sales Executive / Salesperson

Employment Type: Full-Time

Job Summary

Kitchen Kettles is looking for energetic, responsible and customer-focused Retail Sales Executives to join our showroom team.

The salesperson will be responsible not only for selling products, but also for understanding customer requirements, explaining and demonstrating products, maintaining displays, assisting with billing and stock activities, following up with customers, achieving sales targets, and ensuring customers receive a professional experience from entry to purchase and after-sales support.

Key Responsibilities

1. Customer Handling & Sales

• Welcome every customer professionally and understand their requirements.
• Recommend suitable products according to the customer’s needs and budget.
• Explain product features, benefits, specifications, warranty and usage clearly.
• Compare different brands and models when required.
• Demonstrate products confidently wherever applicable.
• Explain ongoing offers, discounts, exchange schemes and promotions correctly.
• Suggest suitable alternatives when the requested product is unavailable.
• Cross-sell and upsell relevant products and accessories.
• Work towards converting enquiries and walk-in customers into sales.
• Ensure customers are attended to promptly and are not left unattended.

2. Product Knowledge

The salesperson should continuously develop knowledge of products sold at Kitchen Kettles, including:

• Cookware and pressure cookers
• Mixer grinders and small kitchen appliances
• Gas stoves and induction cooktops
• Chimneys and hobs
• Dishwashers
• Built-in kitchen appliances
• Water purifiers
• Geysers
• Kitchen tools and accessories
• Cutlery and glassware
• Storage containers
• Gift articles
• Other kitchen and home-appliance products available in the showroom

Employees should learn the features, advantages, differences, warranty conditions and selling points of the brands and products assigned to them.

3. Sales Targets & Performance

• Work towards daily, weekly and monthly sales targets.
• Focus on both sales value and customer conversion.
• Improve average bill value through appropriate cross-selling and upselling.
• Follow up on pending enquiries and quotations.
• Maintain records of important customer enquiries when required.
• Inform the manager about lost sales and reasons for customers not purchasing.
• Participate in promotional campaigns and special sales drives.

4. Billing & Order Coordination

• Ensure correct product, model, quantity and price before billing.
• Coordinate with the billing/cashier team for smooth invoicing.
• Verify applicable offers and discounts before committing them to customers.
• Collect customer details required for billing and delivery.
• Coordinate with the store/warehouse team for product availability.
• Assist in arranging delivery, installation or demonstration wherever applicable.
• Avoid making commitments regarding delivery, installation, warranty or discounts without confirmation.

5. Showroom Display & Merchandising

• Keep assigned product sections clean, organised and customer-ready.
• Ensure products are displayed properly with correct price information.
• Arrange products according to showroom standards.
• Refill displays when products are sold or moved.
• Report damaged, missing or incorrectly displayed products immediately.
• Ensure demonstration/display products are handled carefully.
• Participate in changing displays for festivals, promotions, exchange offers and special campaigns.

6. Stock Responsibilities

• Be aware of stock availability for assigned products and brands.
• Assist in receiving and checking stock whenever required.
• Report stock shortages and fast-moving products to the manager.
• Help with physical stock verification and periodic stock audits.
• Ensure products are not removed, exchanged or shifted without proper procedure.
• Immediately report any stock discrepancy noticed.

7. Customer Follow-Up

• Follow up with customers who requested quotations or additional information.
• Contact interested customers regarding product availability when instructed.
• Follow up on pending sales opportunities.
• Maintain professional communication through phone or WhatsApp when assigned.
• Coordinate customer complaints with the appropriate service or management team.
• Maintain good relationships with existing customers and encourage repeat business and referrals.

8. After-Sales Support

• Guide customers regarding warranty registration, installation and service procedures.
• Direct service complaints to the appropriate brand/service team.
• Maintain proper communication with customers until the issue is handed over to the responsible team.
• Never provide incorrect warranty or service commitments merely to complete a sale.

9. Store Operations & Discipline

• Report to work on time and follow assigned shifts and break timings.
• Maintain professional appearance, grooming and behaviour.
• Keep the sales floor clean and organised.
• Follow instructions given by the Store Manager/Management.
• Attend product-training and sales-training sessions.
• Support colleagues during busy periods.
• Maintain discipline and professional behaviour with customers and team members.
• Follow company procedures regarding billing, stock, discounts, exchanges and returns.
• Protect company property and confidential business information.

10. Promotional Events

Kitchen Kettles regularly participates in promotional activities and apartment/community sales events. Employees may be required to:

• Attend apartment exhibitions, exchange camps and promotional events.
• Set up and arrange products at event locations.
• Explain promotional and exchange offers to customers.
• Demonstrate products.
• Generate enquiries and sales.
• Collect customer leads for follow-up.
• Coordinate products and stock between the showroom and event location.
• Assist with packing and closing the event setup.

Candidate Requirements

• Previous retail sales experience is preferred.
• Experience in kitchen appliances, cookware, electronics, home appliances or similar retail categories is an advantage.
• Freshers with good communication skills and willingness to learn may also apply.
• Good communication and customer-handling skills.
• Ability to communicate clearly in Kannada and/or Telugu/Hindi; basic English is preferred.
• Basic billing/computer/POS knowledge is an advantage.
• Willingness to learn about multiple brands and products.
• Comfortable working in a retail showroom environment.
• Willingness to work on weekends, holidays and promotional-event days as per roster.
• Honest, disciplined, punctual and responsible.
• Ability to work individually as well as part of a team.

Skills We Are Looking For

Customer Service • Retail Sales • Product Demonstration • Communication • Negotiation • Upselling • Cross-Selling • Follow-Up • Product Knowledge • Teamwork • Stock Awareness • Target-Oriented Selling

What We Expect

At Kitchen Kettles, a salesperson’s responsibility does not end with showing a product. We expect our sales team to understand the customer’s requirement, recommend the right product, close the sale professionally and help ensure a good customer experience even after the purchase.

Interested candidates can apply/contact Kitchen Kettles for further details regarding salary, incentives, working hours and interview schedule.