Restaurant General Manager

Popeyes is Hiring Restaurant General Manager (RGM)

Job Summary-

The Restaurant General Manager (RGM) is responsible for leading all aspects of restaurant operations, ensuring exceptional guest experiences, achieving sales and profitability targets, maintaining operational excellence, and developing a high-performing team. The RGM is accountable for driving business performance while ensuring compliance with company policies, food safety standards, and brand guidelines.

Key Responsibilities

Restaurant Operations

• Oversee the day-to-day operations of the restaurant to ensure smooth and efficient functioning.
• Ensure adherence to Standard Operating Procedures (SOPs), operational standards, and brand guidelines.
• Monitor restaurant cleanliness, equipment maintenance, and overall ambience.
• Ensure timely opening and closing of the restaurant and effective shift management.

Sales & Business Performance

• Achieve monthly, quarterly, and annual sales targets.
• Drive revenue growth through local store marketing, promotional activities, and upselling initiatives.
• Analyze daily sales reports and implement action plans to improve business performance.
• Monitor key business metrics and identify opportunities to maximize profitability.

Financial Management

• Manage the restaurant's Profit & Loss (P&L).
• Control food cost, labor cost, and operating expenses.
• Optimize manpower utilization while maintaining service standards.
• Ensure accurate cash handling, banking, and financial reconciliation.

Team Management

• Recruit, train, coach, and develop restaurant team members.
• Conduct performance reviews and provide regular coaching and feedback.
• Prepare staff schedules and manage manpower planning.
• Foster a positive work environment that promotes teamwork and employee engagement.
• Drive employee retention and succession planning.

Customer Experience

• Deliver outstanding customer service
• Handle customer complaints promptly and effectively.
• Monitor customer satisfaction, online reviews, and Net Promoter Score (NPS).
• Ensure consistent product quality and service excellence.

Inventory & Supply Chain

• Manage inventory levels and ensure timely ordering of supplies.
• Minimize food wastage and inventory variance.
• Ensure proper stock rotation using FIFO/FEFO practices.
• Conduct periodic stock audits and inventory reconciliation.

Food Safety & Compliance

• Ensure compliance with food safety, hygiene, and sanitation standards.
• Maintain compliance with statutory regulations and company policies.
• Ensure successful completion of internal and external audits.
• Promote a safe working environment for employees and guests.

Reporting & Analytics

• Prepare and review daily, weekly, and monthly operational reports.
• Monitor KPIs and implement corrective actions to improve performance.
• Present business updates and performance reports to the Area/District Manager.

Key Performance Indicators (KPIs)

• Sales Growth
• EBITDA / Restaurant Profitability
• Food Cost %
• Labor Cost %
• Customer Satisfaction (NPS)
• Online Ratings (Google, Swiggy, Zomato)
• Order Accuracy
• Speed of Service / Delivery Time
• Employee Attrition
• Team Training Completion
• Audit & Food Safety Scores
• Inventory Variance
• Store Productivity

Qualifications

• Any Graduation, Bachelor's degree in hospitality, Hotel Management, Business Administration, or a related field (preferred).
• 3-7 years of experience in the QSR, restaurant, retail, or hospitality industry.

Please share your resume at Shashikumar.n@Jublfood.com

Job Locations.

1-Yelahanka

2-Banashankari

3-AECS Layout

4-Haralur

5-Marathahalli