Pre sales Associate

About Material Depot

Material Depot is building the Ultimate Home Decor Destination - redefining how India shops for interiors - tiles, laminates, wall decor, and more. Our online catalogue enables us to understand design trends in real time and work directly with manufacturers to launch new collections at speed something the traditional supply chain can't match. By cutting out middlemen, we deliver significantly better prices and consistent, standardized service across every order.

Trusted by 10,000+ homes, Material Depot is transforming a ₹100,000 crore industry-making premium interiors faster, smarter, and more accessible than ever before.

Some stats about us:

● We're one of the largest retailers of home interior goods in Bangalore working with over 1000+ top designers and architects.

● Even as a 3-year-old company, we have been profitable with a scale of ~$5M annualized revenue

● We are backed by Accel, Stellaris, and other global investors. We have raised about $10M as part of the Series A round.

What we are looking for:

We are looking for a Pre-Sales Associate who will be the first point of contact for customers coming through our website, marketing campaigns, inbound, and other channels.

You will be responsible for understanding customer requirements, qualifying enquiries and ensuring smooth handover to the design consultant team.

This is a customer-facing, target-oriented role that requires strong communication, process follow-up discipline and strong work ethics.

Someone with:

Excellent verbal communication skills

Is comfortable working with targets, SLAs and performance metrics

Has strong discipline and is process-oriented

Is confident

Key responsibilities:

- Contact leads through calls/WhatsApp within defined SLAs.

- Understand customer requirement and qualify leads based on defined criteria.

- Capture accurate customer information and conversation details in the CRM.

- Maintain accurate lead status, follow the SOP and ensure CRM hygiene.

Excellent verbal communication skills, Comfortable working with targets, SLAs and performance metrics, Strong discipline and process-oriented, Confident.