Key Account Manager

Job Description – Merchandise / E-Commerce Sales & Key Account ManagementPosition: Executive / Senior Executive – Merchandise & E-Commerce Sales

Department: Sales / E-Commerce / Merchandising

Location: Bangalore

Employment Type: Full-time

• Key ResponsibilitiesManage merchandising activities across e-commerce platforms and ensure products are effectively listed and promoted.
• Create and maintain product listings, including product titles, descriptions, images, pricing, specifications, SKUs, and inventory details.
• Manage the complete product catalogue and ensure accuracy and timely updates.
• Drive e-commerce sales through marketplace platforms and brand websites.
• Monitor product performance, sales trends, stock availability, pricing, and promotions.
• Coordinate with internal teams such as Product, Marketing, Operations, Supply Chain, and Finance to ensure smooth order and sales operations.
• Manage key accounts/marketplace accounts and maintain strong relationships with clients and platform partners.
• Track account-wise sales, revenue, targets, margins, and business growth.
• Prepare regular sales and performance reports and provide insights to improve business performance.
• Coordinate with key accounts regarding promotions, campaigns, new product launches, pricing, and inventory.
• Identify opportunities to increase product visibility, conversion, sales, and profitability.
• Handle customer/order-related escalations in coordination with the relevant teams.
• Ensure timely execution of promotional campaigns and marketplace activities.
• Required SkillsExperience in E-commerce, Merchandising, Product Listing, Online Sales, or Key Account Management.
• Good understanding of e-commerce marketplaces and online sales processes.
• Strong knowledge of product catalogue management and SKU management.
• Good analytical and problem-solving skills.
• Proficiency in MS Excel / Google Sheets.
• Strong communication, negotiation, and relationship-management skills.
• Ability to work with multiple stakeholders and manage deadlines.
• Knowledge of marketplace dashboards and e-commerce tools will be an added advantage.
• Education & ExperienceEducation: Any Graduate; MBA in Marketing / Sales / E-commerce is an added advantage.
• Experience: 1–5 years in E-commerce, Merchandising, Product Management, Sales, or Key Account Management.
• Key Performance Indicators (KPIs)E-commerce sales and revenue growth
• Product listing accuracy and catalogue health
• Product conversion and visibility
• Key account revenue and relationship management
• Achievement of sales targets
• Inventory availability and sell-through
• Marketplace performance and profitability