International Voice Process Agent

Working Hours: 8:00 PM 5:00 AM

Working Days: 5 Days a Week

Shift: Night Shift

Location: Sector 6, HSR Layout, Bengaluru, Karnataka 560068

Process – Outbound Sales as Process Associates. The ideal candidate should have good English communication skills, a customer-oriented approach, and the ability to work comfortably in a night shift.

Key Responsibilities

● Handle international customer calls professionally and efficiently.

● Assist customers with internet transfer-related queries and requirements.

● Understand customer needs and provide accurate information and solutions.

● Maintain a professional and positive approach during customer interactions.

● Follow defined call handling procedures, quality standards, and process guidelines.

● Maintain accurate records and update customer information as required.

● Achieve assigned productivity, quality, and performance targets.

● Escalate customer issues to the appropriate team whenever required.

● Maintain good attendance and adherence to shift timings.

Required Skills

● Excellent verbal and written English communication skills.

● Good listening and interpersonal skills.

● Customer-focused attitude with a professional approach.

● Ability to handle customer queries confidently.

● Basic computer knowledge.

● Comfortable working in a night shift from 8:00 PM to 5:00 AM.

● Ability to work under performance and productivity targets.

● Freshers and candidates with relevant international voice process experience can apply.

Preferred Skills

➢ Previous experience in an international voice process or customer service is preferred.

➢ Experience handling international customers will be an added advantage.

➢ Good problem-solving and communication skills.

Work Benefits

➢ 5 Days Working

➢ 2 Days Weekly Off

➢ Night Shift

➢ Opportunity for career growth

➢ Training and development

➢ Professional work environment

for more information contact us