Hub Executive

Hub Executive

Department: Operations Reporting To: Hub Manager / Operations Manager

Location: BTS layout, Bommanahalli, Arekere, Bengaluru, Karnataka 560068

Job Summary:

The Hub Executive is responsible for rider onboarding, documentation, vehicle allotment, rent collection, MIS reporting, recovery coordination, and ensuring smooth day-to-day hub operations while adhering to company SOPs.

Key Responsibilities:

· Onboard riders as per company process and verify all required documents (ID proof, driving licence, address proof, etc.).

· Complete rider onboarding forms and ensure rental agreements are properly explained and signed.

· Collect, update, and maintain security deposit records.

· Allocate two-wheelers to riders and ensure proper handover of vehicles, keys, and accessories.

· Maintain vehicle entry/exit logs and vehicle condition reports.

· Ensure timely daily/weekly rent collection and share updated MIS and collection reports.

· Follow up with riders for pending dues and coordinate with recovery and calling teams for overdue payments.

· Escalate unresolved recovery cases as per company policy.

· Coordinate with fleet and maintenance teams for servicing, damages, and missing assets.

· Maintain accurate operational records and daily reports while ensuring compliance with company SOPs.

· Facilitate smooth communication between the hub, riders, and central operations team.

· Achieve a daily rider allotment target of 2 riders (approximately 60 riders per month).

Required Skills:

· Good communication and interpersonal skills

· Basic MS Excel/MS Office knowledge

· Record-keeping and documentation

· Problem-solving and coordination abilities

· Ability to work in a fast-paced operational environment