Customer Support Executive

IMMEDIATE HIRING – CUSTOMER SUPPORT EXECUTIVE

Company: Cogent E-Services Limited

Process: ATHER – Voice Process

Role: Customer Support Executive – Voice Process

Location: Brookefield, Bengaluru

Work Mode: Work from Office

Address: Gopalan Enterprises, ITPL Main Road, Phase 2, Brookefield, Bengaluru – 560037

Eligibility Criteria

• Graduate / Undergraduate candidates can apply.
• Good English communication is mandatory.
• Fluent Hindi is mandatory.
• Candidates with customer service or BPO experience are preferred.

Requirements

• Excellent verbal communication and active listening skills.
• Good customer-handling and problem-solving abilities.
• Ability to understand customer concerns and provide appropriate solutions.
• Basic computer knowledge and ability to work with customer-related systems.
• Ability to follow process guidelines and quality standards.
• Positive attitude and customer-focused approach.
• Willingness to work in a target-oriented and fast-paced environment.
• Candidates should be comfortable working from the office.

Job Responsibilities

• Handle customer queries through voice calls.
• Understand customer concerns and provide suitable solutions.
• Resolve customer issues efficiently and professionally.
• Maintain accurate customer records and update required information.
• Follow process guidelines, company policies, and quality standards.
• Ensure a positive customer experience during every interaction.

Salary

• CTC: ₹23,000 per month
• Take-Home: ₹22,500 per month

Interested candidates can apply now.