Customer Relations Executive

Key Responsibilities

1. Customer Communication

  - Attend customer calls, WhatsApp messages and emails promptly.

  - Respond politely and professionally to customer enquiries.

  - Provide accurate information regarding projects, bookings, payments, documentation and other customer requirements.

2. Customer Relationship Management

  - Maintain regular communication with existing customers.

  - Build good relationships and ensure customer satisfaction.

  - Follow up on pending customer requests and commitments.

3. Complaint & Query Resolution

  - Record and track customer complaints and service requests.

  - Coordinate with Sales, Accounts, Legal, Site and Management teams for resolution.

  - Escalate important or unresolved issues to the concerned authority.

  - Ensure proper closure and confirmation with the customer.

4. Booking & Documentation Support

  - Assist customers regarding booking procedures, payment schedules, agreements, registration and documentation.

  - Coordinate collection and sharing of required customer documents.

  - Maintain proper customer records and documentation.

5. Payment Follow-up

  - Send payment reminders as instructed by the Accounts/Sales team.

  - Coordinate with customers regarding payment confirmations and receipts.

  - Maintain updated records of follow-ups.

6. CRM & Record Maintenance

  - Update customer details, interactions, complaints and follow-ups in CRM/software or registers.

  - Maintain confidentiality of customer and company information.

  - Prepare periodic reports on pending issues and customer follow-ups.

7. Internal Coordination

  - Coordinate with Sales, Accounts, Legal, Site and other departments for customer-related matters.

  - Ensure commitments made to customers are communicated to the responsible team.

  - Follow up internally until the matter is completed.