Customer Care Executive
Digitide Solutions LimitedFixed
₹25,000 - ₹27,000
Earning Potential
₹27,000
Fixed
₹25,000 - ₹27,000
Earning Potential
₹27,000
Work from Office
Full Time
Night Shift
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Fast HR reply
HR responded to 86% candidates in last 9 days
61 applicants
Job Description
Key Responsibilities
- Blended Channel Management: Alternate seamlessly between incoming customer phone calls and written tickets (email/live chat).
- Escalation Resolution: Defuse high-stress phone calls regarding lost packages, incorrect deliveries, or payment declines.
- Order Troubleshooting: Update order records, verify shipping addresses, process cancellations, and issue replacement items.
- Transaction Validation: Verify banking codes and fraud alerts on billing discrepancies before releasing account credits.
- CRM Data Entry: Log detailed, concise call notes and chat transcripts in the customer database simultaneously while speaking.
Required Skills and Qualifications
- Experience: At least 1 year of customer support experience, specifically within a blended or semi-voice process.
- Verbal Communication: Strong spoken English with excellent diction, a professional phone etiquette, and active listening skills.
- Written Communication: Ability to compose grammatically correct, empathetic, and jargon-free text responses.
- Multitasking Proficiency: Proven ability to navigate multiple database tabs and systems while holding a live phone conversation.
- Technical Setup: Comfort using helpdesk ticketing platforms
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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The last date to apply for this job is 21 Aug 2026. For more details, download apna app and find Night Shift jobs in Bengaluru . Through apna, you can find jobs in 64 cities across India. Join NOW!