BPO Quality Analyst
Prodigy HuntersFixed
₹25,000 - ₹36,000
Earning Potential
₹36,000
Fixed
₹25,000 - ₹36,000
Earning Potential
₹36,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
173 applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
Quality Analyst - BPO (Voice, Email & Chat)
Job Summary: We are hiring an experienced Quality Analyst for our BPO operations in Bangalore. If you have at least 1.5 year of experience in call/chat auditing, feedback delivery, and CSAT improvement, apply now!
- Salary & Benefits Monthly Take-Home: ₹25,000 – ₹36,000 per month (Up to ₹40K CTC)
- Work Timings: 5.5 Days Working (Saturday Half-day & Sunday Fixed Off)
- Job Type: Full-time
- Job Location: 8th Block Koramangala, Bangalore
Key Responsibilities:
- Audit voice and chat interactions as per monthly quality targets.
- Conduct 1-on-1 feedback sessions with agents to improve performance.
- Perform CSAT/DSAT analysis and ACPT analysis to identify process gaps.
- Implement Corrective and Preventive Actions (CAPA) and lead quality calibration sessions.
- Maintain quality reports and track error trends on MS Excel.
Requirements & Candidate Profile
- Experience: Minimum 12 Months (1 Year) as a BPO Quality Analyst (Mandatory).
- Education: Graduate in any stream (Mandatory).
- Language Proficiency:
- English (Excellent - Mandatory/Must)
- Hindi (Fluent - Mandatory/Must)
- At least 2 Regional Language (Tamil / Telugu / Kannada / Malayalam / Marathi)
- Laptop: Must have a personal laptop.
- Joining: Immediate joiners preferred.
- Age Limit: Up to 35 years.
Interview & Application Details
- Interview Process: Direct Walk-in / Quick Selection
- How to Apply: Send your resume directly on WhatsApp to 9606906191 or 9606906194
Job role
Job requirements
About company
Similar jobs you can apply for
Accounts / FinanceStudy Overseas Counsellors
Y-Axis Solutions Private LimitedWork from OfficeFull TimeMin. 2 yearsGood (Intermediate / Advanced) English
Customer Success Executive
EarlyjobsWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) English
Assistant Operations Manager
Akash Ganga Tours & TravelsWork from OfficeFull TimeFreshers onlyBasic EnglishCustomer Service Associate
Transcendence Human Resources Private LimitedWork from OfficeFull Time
Night ShiftAny experienceGood (Intermediate / Advanced) English
Team Manager
SubwayWork from OfficeFull TimeAny experienceBasic EnglishCommis (Commi 1 / 2 / 3)
Marketing HrWork from OfficeFull TimeMin. 6 monthsNo English RequiredYou can expect a minimum salary of 25,000 INR and can go up to 36,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have studied 12th Pass and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 25 Oct 2026. For more details, download apna app and find Full Time jobs in Bengaluru . Through apna, you can find jobs in 64 cities across India. Join NOW!