Tour Operations Manager

Operational Leadership & Management

• Lead and oversee end-to-end tour operations including planning, booking, and execution across all destinations.
• Develop and implement operational strategies to improve efficiency, service quality, and cost optimization.
• Supervise daily operations, ensuring timely execution and adherence to company standards.
• Identify process improvements and implement best practices to enhance operational performance.

Team Management & Development

• Manage, mentor, and guide the operations team to achieve departmental goals.
• Allocate tasks, monitor performance, and ensure productivity and accountability.
• Conduct regular training and development sessions to enhance team capabilities.

Tour Planning & Itinerary Oversight

• Review and approve tour itineraries ensuring quality, feasibility, and profitability.
• Ensure customization aligns with client expectations, market trends, and company objectives.
• Monitor pricing strategies and ensure competitive and cost-effective packages.

Vendor & Partner Management

• Establish and maintain strong relationships with key vendors, partners, and service providers.
• Lead negotiations for contracts, pricing, and service-level agreements.
• Monitor vendor performance and ensure compliance with service standards and contractual terms.

Quality Control & Customer Experience

• Ensure seamless tour execution with a strong focus on customer satisfaction.
• Handle escalations, critical issues, and ensure timely resolution.
• Analyze customer feedback and implement improvements to enhance overall experience.

Reporting & Strategic Planning

• Prepare and present operational reports, performance metrics, and cost analysis to senior management.
• Track KPIs and drive continuous improvement initiatives.
• Support business growth through operational planning and expansion strategies.

Compliance & Risk Management

• Ensure all operations comply with company policies, industry regulations, and safety standards.
• Identify operational risks and implement mitigation strategies.