Telesales Executive

Key Responsibilities

- Lead Management: Handle fresh leads received daily and ensure timely follow-up through TeleCRM.

- Outbound Calling: Contact prospective customers, understand their requirements, explain our water conditioner solutions, and generate interest.

- TeleCRM Management: Update lead statuses, maintain accurate call records, schedule follow-up reminders, and ensure no lead is missed.

- Lead Nurturing: Follow up with customers who are busy, unreachable, have not answered calls, or require more time to decide.

- WhatsApp Communication: Send approved WhatsApp messages, product brochures, and relevant information to prospects.

- Demo Scheduling: Coordinate with the sales team to schedule product demonstrations based on customer location, availability, and lead priority.

- Customer Engagement: Handle basic product queries, explain the benefits of our solutions, and identify serious purchase enquiries.

- Lead Recovery: Reconnect with missed and pending leads to maximise conversion opportunities.

- Daily Reporting: Track calls made, customers contacted, demos scheduled, follow-ups completed, and lead progress.

- Coordination: Work closely with the sales team to improve lead conversion and customer experience.

Required Skills & Qualifications

- Prior experience in telecalling, tele-sales, lead generation, or customer engagement.

- Hands-on experience with TeleCRM is mandatory.

- Excellent verbal communication and customer-handling skills.

- Kannada and English are mandatory.

- Ability to communicate in Hindi, Telugu, and Tamil is appreciated.

- Comfortable making a high volume of outbound calls every day.

- Good follow-up discipline, attention to detail, and ability to manage multiple leads simultaneously.

- Basic computer skills and familiarity with WhatsApp Business, spreadsheets, and CRM systems.

- Self-motivated, target-oriented, and comfortable working in a sales-driven environment.

Preferred Candidate Profile

- Experience handling digital marketing leads or inbound sales enquiries.

- Experience in home improvement, water treatment, real estate, appliances, or similar industries.

- Ability to persuade customers professionally without being pushy.

- Strong organisational skills and a proactive approach to recovering missed opportunities.

Performance Expectations

The candidate will be evaluated on:

- Timely calling of fresh leads.

- Number of meaningful customer conversations.

- Accuracy and completeness of TeleCRM updates.

- Follow-up completion and recovery of missed leads.

- Quality and number of product demos scheduled.

- Contribution to lead conversion and overall sales performance.

What We Offer

- Opportunity to work with a growing, sustainability-focused business.

- A collaborative and performance-oriented work environment.

- Opportunity to develop sales, CRM, and customer relationship management skills.