Supervisor

We're Hiring: Store Supervisor– Entertainment & GamingCompany: Grid | HEX Entertainment LLP

Locations: Koramangala 5th Block  | Kalyan Nagar, Bengaluru

Are you passionate about customer experience, team leadership, and sales? Join Grid and help us create memorable gaming and entertainment experiences for our customers!

What You'll DoSales & Customer Experience

• Drive store revenue and achieve monthly sales targets.
• Upsell and cross-sell games, beverages, memberships, and additional activities.
• Build strong customer relationships and resolve customer concerns professionally.
• Manage events, group bookings, and customer escalations.

Team Leadership

• Lead, motivate, and monitor the store team to achieve performance targets.
• Train new employees and provide on-the-job coaching.
• Conduct monthly team performance reviews and support staff development.
• Manage staffing requirements and shift operations.

Store Operations

• Ensure compliance with SOPs and opening/closing checklists.
• Manage billing, cash reconciliation, and payment validation.
• Monitor inventory, vendor coordination, equipment maintenance, and gaming equipment safety.
• Ensure smooth day-to-day store operations.
• What We're Looking ForGraduate in any discipline.
• Minimum 1 year of experience as a Team Leader, Shift Supervisor, or Assistant Store Manager.
• Experience in retail, hospitality, QSR, cinema, gaming, or entertainment operations is preferred.
• Strong communication, negotiation, customer-handling, and leadership skills.
• Ability to manage sales targets, team performance, and store operations.
• Work ScheduleMorning shift: 11 AM–8 PM
• Evening shift: 2 PM–11 PM
• Weekend and public holiday working required.
• One weekly off between Monday and Thursday.
• What We OfferSalary: Upto 22k +pf+ Incentives: upto 6k  
• Career growth:Store Manager