Relationship Manager

About the company

NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.

Qualification / Education and other Requirements:

Education Any Undergraduate (BBA,B.Tech, B,A) etc.

Excellent verbal and written communication.

Good Interpersonal skills,

numerical and analytical ability.

Decision making skills.

Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)

Proficient in MS-Office (Excel, Word).

Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). Comfortable with working 6 days a week and the week off will be on weekdays.

Role and Responsibility Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services.
• Service customer in finding the right tenant / house as per the requirement of the customer.
• Dial outbound and attend inbound calls of customers and leads.
• Use internal tools and methods to provide the best possible service to the customer.
• Negotiate with leads on behalf of customers. Keep customers up-to-date on the progress of his account.
• Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer service
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Employee Value Proposition:

Employee health insurance of Rs 1 lakh per year. Premium is paid by the company. Monthly reward and recognition to outstanding performers. based . Regular team parties and Annual Day outing for all employees.