Customer Support Executive

We are looking for a dedicated and customer-focused Customer Support Executive to join our automobile dealership/service center. The candidate will be responsible for handling customer inquiries, scheduling service appointments, managing customer complaints, and ensuring excellent customer satisfaction throughout the vehicle sales and after-sales service process.

1. Key Roles & ResponsibilitiesCustomer Handling

• Handle incoming and outgoing customer calls professionally.
• Respond to customer inquiries regarding vehicle service, repairs, maintenance, and delivery.
• Provide accurate information about automobile products and services.

1. Service Appointment Management

• Schedule and confirm vehicle service appointments.
• Coordinate with service advisors and workshop teams.
• Follow up with customers regarding upcoming and missed service appointments.

1. Customer Follow-Up

• Conduct post-service feedback calls.
• Follow up with customers regarding service satisfaction.
• Remind customers about periodic maintenance and upcoming vehicle services.

1. Complaint Management

• Handle customer complaints and concerns professionally.
• Coordinate with relevant departments to resolve customer issues.
• Escalate unresolved complaints to management.

Maintain and update customer records in CRM software.

• Record customer interactions, feedback, and complaints.
• Prepare daily and monthly customer support reports.

1. Customer Satisfaction & Retention

• Build and maintain positive customer relationships.
• Ensure timely resolution of customer queries.
• Support customer retention and service business growth.
• Required SkillsExcellent verbal and written communication skills.
• Fluency in English and regional languages.
• Good customer handling and problem-solving abilities.
• Basic knowledge of automobile servicing and maintenance.
• Knowledge of MS Excel and CRM software.
• Ability to handle customer complaints patiently.
• Strong coordination and multitasking skills.