Customer Support Executive

Key Responsibilities:

Your main aim will be to ensure that our customers remain

delighted with our product and service, and that our customer

retention and repeat purchase rates stay high and continue to

grow. We are looking for someone who will not be satisfied with

the status quo, and will continuously look for new ways to delight

our customers across multiple channels (phone, email, chat,

potentially others). You will need to be able to work autonomously

and independently. You’ll have a strong desire to see our

business grow, and will work closely and collaboratively with the

rest of our team.

● Addressing all customer queries over phone, email and

live chat (sometimes alone and sometimes together with

other Customer Delight associates), consistently

delivering outstanding levels of service.

● Assisting with day-to-day operational processes e.g. order

processing, coordination with internal teams.

● Identifying and implementing opportunities to improve our

customer experience and new ways to delight our

customers, and feeding back to the rest of our team as

the ‘voice of the customer’ on potential improvements to

our processes, product and technology.

● Updating daily reports and managing the customer

database for the internal teams.

Ideal Candidate:

● At least 3-5 years experience in a consumer facing

company (preferably a start-up) with a strong customer

ethos

● Experience and aptitude with major MS office software.

● Familiarity with any CRM software will be a plus

● Fluent in English (with excellent written and verbal skills)