Collection Team Leader

Manage and supervise the daily activities of the collection team.

Monitor team performance and ensure daily collection targets are achieved.

Allocate customer accounts/data to collection executives.

Monitor overdue EMI accounts and ensure timely follow-ups.

Track PTP (Promise to Pay) and ensure proper follow-up until payment.

Monitor daily calls, productivity, attendance, and agent performance.

Guide team members on customer handling and collection processes.

Handle customer escalations and support agents in difficult cases.

Prepare and share daily collection performance reports.

Identify performance gaps and provide regular feedback to team members.

Coordinate with internal teams for payment, account, and customer-related issues.

Ensure all collection activities are carried out professionally and as per company policies.

Good communication and team-handling skills.

Experience in collection/tele-calling/customer support preferred.

Good knowledge of EMI and overdue payment follow-up.

Basic knowledge of MS Excel and CRM/LMS.

Ability to work with targets and handle a fast-paced environment.

Good negotiation and problem-solving skills.

Candidates who can join immediately will be preferred.