Customer Service Executive

Position – Service Telecalling

Department- Service Operations

Reporting To Service Manager / Service Operations Lead

Location- Barrackpore

Employment Type (Full-Time)

₹13,000 – ₹16,000 per month

Key Responsibilities

Customer Interaction

 Handle inbound customer calls related to service requests, complaints, and general queries.

 Make outbound calls to customers for service follow-ups, feedback, and ticket closure confirmations. Provide professional, courteous, and timely responses to customer concerns

 Maintain a positive customer experience during every interaction.Service Coordination

 Coordinate with Field Service Engineers, Hub Managers, and Service Coordinators regarding serviceticket status. Ensure timely updates are communicated between customers and internal service teams.

 Monitor open service requests and follow up for prompt resolution.

 Assist in scheduling service visits whenever required.

Ticket & Complaint Management

 Register customer complaints accurately in the CRM or ticketing system.

 Update ticket progress, remarks, and closure details.

 Maintain complete and accurate service records.

 Ensure all customer interactions are documented properly.

The ideal candidate should possess:

 Excellent communication skills in Hindi.

 Basic communication skills in English.

 Strong interpersonal skills.

We Offer

 Monthly ₹13,000 – ₹16,000

 Hands-on industry experience in Service Operations

 Structured learning and mentoring

 Exposure to CRM and operational systems

 Opportunity to work with cross-functional teams